Infortrend’s channel sales model means the reseller who sold you the unit often maintains warranty records.
Subject: Warranty check & RMA request — [Model] [Serial#] Body: “Product: [Model] / SN: [Serial#]. Purchase date: [MM/DD/YYYY]. Description: [brief failure description]. Attached: invoice, diagnostic logs, photos. Please confirm warranty status and RMA steps.” infortrend warranty check