As she packed up her laptop—leaving the camera plugged into his tower so she could access it remotely from anywhere in the shop—Elias sat back down. The interaction was a perfect distillation of why tools like existed.

: This lightweight, portable app is used by the customer to share their device. It does not require installation and can be freely redistributed by the technician.

The fluorescent lights of "Screen Savers," the local computer repair shop, hummed in a monotone key that matched the steady drone of the wall-mounted air conditioner. It was a Tuesday afternoon—the slowest time of the week—and Elias, the shop’s lead technician, was staring down the barrel of a tedious afternoon.

Remote Servicing Made Easy: A Guide to USB Redirector Technician Edition