Deming famously wrote: “Transformation is not automatic. It requires a decision to pursue the new way.” Whether you read that line on a legal Kindle copy, a borrowed library scan, or a purchased hardcover, the message remains. Download the PDF if you can do so legally, but then close the laptop. Go to your workplace. Look at your processes. Drive out fear.
He breaks his management transformation theory down into three pillars: The 14 Points for Management, the Seven Deadly Diseases of Management, and the System of Profound Knowledge. 📌 Deming's 14 Points for Management w. edwards deming out of the crisis pdf