: If clearing data doesn't work, uninstall XPlay and download it again from your device's app store (such as the Google Play Store ).
There are several scenarios where updating your Provider ID becomes necessary: how to get xplay provider id updated
Open the XPLAY app on your device (e.g., Firestick , Samsung Smart TV , or mobile). Navigate to the login or activation screen. : If clearing data doesn't work, uninstall XPlay
(this will wipe existing login info, including the old Provider ID). : If clearing data doesn't work