: Run standard Oracle diagnostic scripts (e.g., poreqer.sql or po_approval_error.sql ) to identify where the workflow stalled.
: Ensure the PO Document Approval Manager is active and restart it if necessary. app-po-14288
The most common fix is ensuring the background manager is active. Responsibility : System Administrator Concurrent Administer : Locate the PO Document Approval Manager . If the status is "Not Running," select it and click 2. Run Workflow Background Processes : Run standard Oracle diagnostic scripts (e
If you cannot view the action history, try to see if the workflow engine has processed the document. If the history shows an approver but the document hasn't moved forward, the workflow engine needs to be re-initiated. 4. Resubmit or Re-run the Workflow If the workflow is stuck, you may need to: If the history shows an approver but the
: The most frequent cause is a failure in the background workflow process after a document is submitted but before the action history table is updated.
Set up the so that any failed approval activity triggers an email to the system administrator. This allows you to catch APP-PO-14288 at the moment of failure, not days later.
Over time, workflow item attributes (like DOCUMENT_TOTAL_AMOUNT or APPROVAL_STATUS ) can desync from the actual document version. When the approval process queries these stale attributes, the workflow engine throws APP-PO-14288 as a generic fail-safe.