She typed back: Who is this?

If other apps work but Netflix doesn't, your Internet Service Provider (ISP) may need to reset your connection or update your router's DNS settings. If you'd like more specific help, let me know: are you using? (e.g., Roku, Samsung TV, Fire Stick) Is this happening on all devices in your house or just one? other apps (like YouTube) working on that same device?

, the Netflix service itself may be having temporary trouble connecting to your account; try again in an hour.

If you’ve done all this and still see , contact your ISP—not Netflix. The issue lies in your internet connection, not your account. Now go enjoy your movie!